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How do I return an item?

Our 30 Day Return Policy:

You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our round trip shipping and handling costs. Any upgraded shipping costs will not be refunded. Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your refund along with the return shipping costs. In addition, some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy , where round-trip shipping costs will be deducted from your refund.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified.

Note: If your item was damaged or defective, please see our “Our Shipping Policy”

Please note that items purchased must be returnable (it will be noted on the product page if the item is non-returnable).

Procedure for Returning An Item Or Order:

  1. Fill out our Return Authorization Form and submit it to us.

  2. Or, call us during business hours to obtain a “Return Authorization”.

If you need Parts for Damaged or Missing Items, please fill out our Parts Request Form.